Cargo Supervisor

Synopsis

Regional role defined as main point of contact for all Etihad Cargo related matters with direct responsibility for cargo warehouse operation and freighter ramp supervision at the appointed station(s).

Planning and oversight on key activities, routes and products, with focus on defined performance requirements in relation to OTP, eAWB, Cargo iQ, SLA’s and FAB etc. Ensure safe, secure and on time delivery of all high profile shipments on flights and key routes.

Accountabilities

• Responsible to drive and improve freighter OTP in a highly challenging environment of the appointed station(s) by fulfilling all tasks associated to ramp coordination / supervision of freighter operations.
• Establish best practices to enable revenue budget achievement and to support service delivery, cost savings and compliance to Safety & Security regulations.
• Lead and establish best practices to ensure all flights are maximized to their capacity and conduct review of processes and procedures for improvement of service delivery such as reduction in UTLs, operational discrepancies and offloads.
• Able to support, deliver and plan complex cargo loads for either passenger or freighter operations. Provide on job training, coaching and advice to GHA staff to upgrade their skills, knowledge and confidence level.
• Ensure compliance with all Etihad procedures and regulatory requirements in relation to safety, security and Dangerous Goods.
• Responsible for service delivery of the designated station(s) through SGHA/SLA’s and KPI/Cargo iQ, eAWB measurement.
• Being flexible with operations shift requirement and able to work in all positions below the title position which means cross skill functionality is a prerequisite with focus on continuous development of competency level. Must be able to execute ad-hoc tasks required at other EY Network stations to support various expectations and initiatives.
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Education & Experience

 Education & Experience

• Educated to at least high school level, preferably diploma level in logistics, operations management or related discipline with acquired specialization in cargo handling operations. Successful completion of cargo and dangerous goods courses are required, as well as courses in Special products, aircraft weight and balance and general cargo procedures.
• At least five years of cargo operations experience along with Freighter handling and managing team and suppliers.
• Good understanding of computer airfreight specifications, in depth knowledge of industry standards and Legal Regulations. Industry training in DG/Special Products/Cargo Operations/Safety and Security/weight and balance (advantage).
• Fully conversant with cargo handling processes, procedures and regulatory compliance expectations. Experienced on Cargo handling systems, messaging requirements and manual handling systems, Knowledge of freighter aircraft specifically the – 747F/777F. Understanding of budgetary controls related to cargo handling at network stations, good written and verbal communication skills.