Guest Experience Coordinator

Synopsis

The Guest Experience Coordinator works closely with the Director, leadership team, and wider GE teams to ensure seamless operations within the department. This is a pivotal role, to coordinate activities, enable effective communication, and ensure effective ways of working with internal and external stakeholders, to deliver outstanding guest experiences.
Other Accountabilities:

• Work closely with the team to oversee departmental operations, ensuring activities, initiatives and projects are managed effectively, with the correct resources, support, and actions are captured and driven to ensure success. Accountable for managing departmental communications, ensuring timely updates, cascading all relevant information, and ensuring regular communications are sent.
• Schedule meetings, events, and departmental activities for all the Leadership team and as required by the department.
• Manage resource allocation, ensuring necessary tools and materials are available.

Accountabilities

• Coordinate efficient departmental processes and procedures.
• Collate information, compile and present departmental reports and metrics.
• Coordinate internal training, development initiatives to effectively drive improvements.
• Monitor and update the department budget, tracking departmental expenses.
• Address and resolve internal challenges/disputes, taking appropriate action and escalation.
• Coordinate activities, addressing concerns, and gathering feedback across Guest Experience.
• Collaborate across Guest Experience teams to optimize guest interactions and services.
• External Functions: Foster and maintain relationships with vendors, partners, and external entities.
• Ensure professional and consistent communication, providing timely reports to partners.
• Collect and integrate feedback from external stakeholders.
• Organize or assist in external events & and meetings.

Education & Experience

• Strong interpersonal and organizational skills, with dedication to continuous improvement.
• Proven experience in a coordination role, with ability to multitask and prioritize.
• 5+ years’ experience working in the aviation industry.
• Robust working knowledge of Microsoft Office. Strong analytical skills, stakeholder engagement capabilities, and excellent communication skills.