Reservation and Ticketing Agent

Synopsis

This position is required to ensure the highest levels of customer service are achieved and maintained for Etihad & OAL customer airlines with ticketing & ancillary services across all the locations at Zayed International Airport.

Accountabilities

• Issuance of manual & system generated EMD’s / manual documents for Etihad & OAL (customer airlines) operating out of Abu Dhabi International Airport.
• Ticketing functions for Etihad – Issuance / re issuance of tickets & ancillaries using Amadeus reservations desktop.
• Effective land transport arrangements for the disrupted guests.
• Financial control – Reporting the documents issued on daily basis for EY & OAL to the respective finance teams.
• Handling the cash / credit card sales daily (shift wise reconciliation) reporting to the shift DOS on duty. Cash deposits to be done to respective accounts.
• Responding to queries / charge back cases with supporting documents to the finance / revenue teams with EY & OAL
• Preparation of sales / revenue reports on daily /weekly / monthly basis and reporting to the relevant airlines.
• OAL stock management – Managing the OAL stock (EBT’s / MCO’s ) stock control / issuance / segregation /reporting/ replenishment)
• Petty cash management – Managing the HUB petty cash / releasing cash with necessary approvals / documentation / replenishment of cash. Managing the petty cash tracker.

Education & Experience

• Any degree level education preferably in Aviation / airline management or relevant work experience
• Certificate courses with IATA / Ticketing & fare calculations
•  2 years previous aviation industry experience required, within an operational environment including training
• Fluent and proficient in English (Written/Verbal)
• Fluent and proficient in MS office (Excel) (Written/Verbal)
• Willingness to work in a shift pattern

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About Etihad Airport Services-Ground

Etihad Airport Services Ground is the sole ground operations handler at Zayed International Airport.

EASG handles a wide variety of ground functions at the capital’s international airport, from passenger check-in and boarding to baggage handling and aircraft services.

All operations are centered around its three main prerogatives: safety and security in all its functions, world class operations for all customer airlines through maximum efficiency and a world class customer experience for all visiting and transiting guests.