Synopsis

To give supervisory oversight in specific areas of the Abu Dhabi Airport operation and deliver a superior guest experience at all assigned touch points. This team member will support and execute the delivery of the daily operation including safety, security and regulatory performance.

Accountabilities

• Plan, update and supervise a daily assignment of activities in order to ensure the smooth delivery of specific operational areas in line with Etihad and Other Airlines’ SLAs and quality standards
• Supervise check-in for both EY and customer airlines (economy & premium)Implement and monitor procedures over a wide range of assigned and emerging operational areas to ensure daily operations are executed effectively – Escalating complex tasks to a supervisor only when unable to solve a situation personally
• Act as the escalation point for all check-in agents for any operational, documentation issues etc
• Handle premium guest complaints or any issues on the floor and look for amicable solutions
• Supervise and quality control service delivery by GSA’s for all flight handling activities at the boarding gate (departures and arrivals), check-in & transfer areas
• Liaise between TCC and other internal and external stakeholders while in their allocated area of responsibility.
• Supervise an area of the shift and drive employee engagement and a high performance culture by being a role model that gives emphasis to empowerment, communication, quality, productivity & goal attainment

Education & Experience

• Diploma level, with additional certifications on office management or secretarial and computer courses.
• Minimum 2 years’ experience as a GSA in an airport operations environment.
• Strong written and verbal English language
• Excellent knowledge of DCS (airline systems)
• Excellent knowledge of Ground Handling service delivery policies and procedures