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Cargo Agent

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Date: 12-Feb-2019

Location: Seychelles

Company: Etihad Airways





Receive and handle Import/Export cargo/Mail in accordance with HM and Customer airline procedure manual, IATA, AHM and procedure of applicable regulation, including safety and security measures.



  • Abide to all references of quality and/or standards that are laid out in different areas of service provision that meet the safety, operational and commercial objectives of the airline.
  • Responsible for meeting inbound flights, handling of documents, and verification of inbound freight, manifest and AWB’s for all commodity types of cargo.
  • Ensure administrative and operational control is exercised for the shipment of all Cargo including Dangerous Goods / Perishables / Valuables and any other cargo that require special handling.
  • Assist with the raising and investigation of day to day irregularities of mishandled cargo and mail.
  • Ensure offload and verification are done in a safe and secure manner.
  • Raise irregularity reports where appropriate.
  • Update the import log.
  • Check that all import and export shipments, including post office mail, are safely and correctly stored in the warehouse; and ensure that the formality for storage is in compliance with the HM cargo operations manual.
  • Accept cargo for air carriage, and prepare the required documentation for shipment, ensuring that shipment is ready for air carriage as stipulated in the HM Cargo Operations’ manual.
  • Ensure that each package is labeled correctly with the appropriate cargo handling labels.
  • Prepare load for respective flights as specified in the HM Cargo operations manual and deliver NOTOC in good time to the load controller.
  • Support the Cargo Duty Officer on duty to administer the duties of Loader Drivers and Loader Porters.  Ensure that they strictly adhered to company and airline notices at all times.
  • Ensure that pre-alerts are actioned including temperature control/VAL/Pharma and requirements for chiller/freezer storage.
  • Conduct any other related duties as may be required by line management.



  • IGCSE/O’ Level qualification *
  • 1 to 2 years’ experience in a similar role, preferably in the aviation/cargo industry *
  • Familiarity with the airline/warehouse operations is a plus
  • Certification in dangerous goods awareness/acceptance (Training will be provided upon recruitment)
  • Good computer literacy, with proficient Microsoft Office skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal competences- Able to effectively communicate with a wide range of people, including clients
  • Good awareness of safety
  • Customer service focused
  • Good decision-making and problem-solving skills
  • Sound multi-tasking, organizational and time management skills
  • Ability to work efficiently under pressure
  • Ability to work cooperatively in a team and efficiently under limited supervision
  • Ability to operate competently in a fast-paced regulatory environment

* Or the equivalent combination of education and experience


Air Seychelles was established in 1978 and began long-haul service in 1983.

The airline currently offers international flights to Abu Dhabi, Antananarivo, Beijing, Johannesburg, Mauritius, Mumbai and Paris.

Air Seychelles also offers more than 200 domestic scheduled flights a week throughout the archipelago, including domestic charter services. As the national airline of the Republic of Seychelles, Air Seychelles is a pillar of tourism, the island nation’s strongest and growing economic sector.

The airline maintains a strategic partnership with Etihad Airways, the national airline of the United Arab Emirates and 40 per cent stakeholder

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