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Area Manager Cargo Delivery- North Europe

Area Manager Cargo Delivery- North Europe

Date:  27-Nov-2019

Frankfurt, DE





Reporting to the respective Regional Cargo Delivery Manager with direct operational responsibility for service delivery performance for cargo warehouse, freighter ramp and road feeder services at those stations within a designated area. Liaison with the Regional and Area Sales Manager, the Country Manager, GHA/GSAs and other service providers on performance related issues. Guide and direct Etihad outstation staff as well as third party providers on day to day operational matters and performance.

  • Establish and maintain close working relationships with the Service Providers, Ramp Handlers, GSAs, commercial teams and airport management for providing sufficient resources to achieve On-Time Departure Performance especially for RFS and freighter operations
  • Lead and establish best practices to ensure all flights are maximized to their capacity and conduct review of processes and procedures for improvement of service delivery such as reduction in UTLs, operational discrepancies and offloads
  • Responsible for service delivery of a designated area through SGHA/SLA's and KPI/Cargo IQ measurement. Identifying areas of improvement with local EY teams and third party providers
  • Manage resources allocation on stations within their area and potentially where EY Cargo staff are deployed, ensuring work load distribution and optimum utilization in consideration of operational peaks and troughs
  • Administer Premium Elite/VIP movement closely to achieve 100% FAB + Cargo IQ performance
  • Responsible for the oversight of cargo operations to include GHA ramp interface / supervision of freighter/charter operations to drive and improve OTP in a highly challenging environment
  • Implement measurement tools to gauge overall performance of flights and resources and implement KPI's to highlight business needs and requirements
  • Responsible to conduct regular inspections and audits on the facility(s) to ensure work progress and services complies with all regulatory requirements for Safety (under SMS guidelines) Security and Dangerous Goods regulations and compliance with EY procedures
  • Coordinate with officials and government bodies to ensure smooth processing of EY cargo in line with all current legislation and regulations
  • Provide on job training, coaching and advice to GHA staff ensuring they remain compliant with EY policy and procedures
  • Educated to at least degree level in logistics, operations management or related discipline is preferred, Specialization in cargo handling operations, successful completion of cargo and dangerous goods courses are required as well as courses in live animals, aircraft weight and balance and general cargo procedures
  • Five to seven years cargo operations experience is required with at least one year in a management role
  • Good understanding of computer airfreight specifications
  • Team building and performance management
  • In depth knowledge of industry standards and Legal Regulations
  • Industry training in DG/AVI/ Cargo Operations/Security/weight and balance (advantage)
  • Quality and auditor training an advantage
  • Fully conversant with cargo handling processes, procedures and regulatory compliance expectations
  • Experienced on Cargo handling systems, messaging requirements and manual handling systems
  • Knowledge of freighter aircraft specifically the 747F/777F and A330F
  • Understanding of budgetary controls related to cargo handling at network stations
  • Excellent written and verbal communication skills
  • High computer literacy
  • Strategic planning and project management skills





About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.

Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.