Search Careers

Share this Job

Airport Manager - Toronto

Apply now »

Date: 05-Feb-2019

Location: Toronto, Canada

Company: Etihad Airways


Etihad Aviation Group is a transforming business; as a young and ambitious airline, our focus is on innovation and on making Etihad truly an airline of choice for our guests around the world. As such, we are seeking talented and committed individuals, who are driven by a desire to deliver a world-class product and exceptional customer service. 

We are pleased to announce an incredibly exciting internal opportunity to join the global airports team in Toronto. You will be responsible for leading, planning and directing the airport operation, overseeing the team and service provider performance while ensuring financial, customer service, quality, safety and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards



  • Strategy:
    Implement the Function/Department strategy to ensure the alignment with Company’s strategy.
  • Policies and procedures:
    Implement relevant policies, processes and procedures and monitor adherence so that work is carried out in a controlled manner
  • Budget Management:
    Contribute to the preparation of the Function/Department budget to ensure alignment with the approved set budget
  • Day-to-day operations:
    Manage the day-to-day operations by providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards
  • People Development:
    Manage the effective achievement of objectives by setting individual targets, developing and motivating staff in order to maximize performance
  • Safety, Quality and Environment:
    Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment

  • Direct and oversee all passenger and aircraft handling operations on a management and shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements.
  • Actively participate in the daily operation, working shifts including weekends and/or public holidays, where required, to deliver the local operation
  • Responsible for the effective management of safety and security outcomes through safety and security promotion, hazard identification and risk assessment, safety, security and compliance monitoring and reporting
  • Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM & special category guests
  • Deliver, maintain and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans
  • Accountable for on time performance including management, mitigation, accurate reporting and follow-up of delays
  • Accountable for airport ancillary sales performance, promotion, coordination and process compliance monitoring
  • Accountable for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
  • Perform the role of Local Security Contact Officer
  • Additional responsibilities defined in full JD on intranet

  • Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of leadership, project management and business solutions skills. Previous exposure to highly pressured and multicultural environment in a management/supervisory role within a shift environment required. Previous regional or international exposure highly advantageous
  • Minimum 7-9 years relevant experience in a leadership or senior management capacity with exposure to global business best practice. Proven ability to lead and drive results and communicate internally and externally on a large scale across multiple channels

  • Computer skills - Proficient
  • Communication Skills - Excellent
  • Business Understanding skills - Excellent
  • Leadership skills - Proficient
  • Negotiation skills - Excellent
  • Relationship Management skills - Excellent



About Etihad Aviation Group

Headquartered in Abu Dhabi, the Etihad Aviation Group is a diversified global aviation and travel group with a business model driven by partnership and an innovative approach to growth. Etihad Aviation Group comprises five business divisions – Etihad Airways, the national airline of the United Arab Emirates; Etihad Airways Engineering; Etihad Airport Services; Hala Group; and Airline Equity Partners. For more information, please visit:

About Etihad Airways

From its Abu Dhabi base, Etihad Airways flies to 100 international passenger and cargo destinations with its fleet of 115 Airbus and Boeing aircraft. Etihad Airways, the national airline of the United Arab Emirates, was established by Royal (Emiri) Decree in July 2003, and in 2017 carried 18.6 million passengers. For more information, please visit:, follow @EtihadAirways on Twitter and join Etihad Airways on Facebook.

Apply now »