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Travel Services Agent (Arabic speaker)

Travel Services Agent (Arabic speaker)

Date:  12-Nov-2019

United Arab Emirates




Etihad Aviation Group is a transforming business; as a young and ambitious airline, our focus is on innovation and on making Etihad truly an airline of choice for our guests around the world. As such, we are seeking talented and committed individuals, who are driven by a desire to deliver a world-class product and exceptional customer service.


We are pleased to announe an exciting opportunity to join Hala Travel Management team. Travel Services Agent is reposnsible to collect and analyze information on clients travel requests to provide quotation in line with customers’ requirements and leveraging on Etihad’s most profitable domestic and international itineraries


  • Policies and Procedures
    Follow all relevant policies procedures & instructions so that work is carried out in a controlled and consistent manner
  • Day-to-day Operations
    Follow all relevant policies procedures & instructions so that work is carried out in a controlled and consistent manner
  • Safety, Quality and Environment
    Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment



  • Collect fares and travel quotations information by liaising with external suppliers to ensure competitive and high quality travel solutions are offered to customers while preserving profit maximization
  • Liaise with travel partners (airlines and hotels), to ensure bookings and schedules are timely planned and managed in line with customers’ requirements
  • Collect and analyse customers’ travel requirements to ensure travel solutions are in line with needs
  • Review and make minor adjustments to predefined travel solutions to provide a high quality service to customers while leveraging on standard travel products
  • Answer inquiries on fares and travel quotations to provide high quality customer service and support achievement of sales targets
  • Develop basic travel solutions by leveraging on a wide range of third parties’ offers and travel proposals to provide customers with the most competitive proposals in line with requirements
  • Perform a wide range of booking and reservation services as requested by internal / external customers to provide competitive offers and high quality customer service
  • Support internal / external customers by providing information on travel solutions to ensure high quality customer service
  • Provide 24 / 7 availability to VIP guests to ensure premium guest service in line with company standards



  • Minimum High School certification or anything above (i.e. vocational certificate / Bachelor Degree / Master degree)
  • Minimum of 3 years of relevant experience
  • Knowledgeable with GDS for reservaton and ticketing



About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.

Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.